Why has my monthly payment to Workplace failed?
If we cannot charge your payment method, you will be notified via email. To resolve the issue, there are a few things that you can check. The most common causes of payment failures are cards reaching their credit limit or expiry date.
If your Workplace payment fails, we will email your Workplace system admins and you will have 14 days to add a new payment method. Once a new method is added, we will automatically try to take a payment. If we can’t take a payment within 14 days, you will lose access to Workplace. Your Workplace data will be retained for 90 days, but will be deleted after that unless a payment is received.